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Organize support conversations with approved help-desk inboxes, ticket-routing rules, saved replies and team roles.
About this service
Help your support team track incoming customer requests and route them more consistently. We configure the agreed help-desk inboxes, rules and saved responses in your existing supported platform.
Centralize enquiries into a ticket inbox
Route tickets based on approved rules
Use approved saved replies and supplied knowledge articles
Define agent roles and handover where included
1. Share your business workflow, current platform or application source, and the result you need.
2. We confirm supported features, access rights and a bounded list of deliverables.
3. We configure or implement the agreed work and check representative acceptance cases.
4. We review the results and provide the handover or notes included in your package.
Basic includes one inbox, three routing rules and five approved saved replies. Standard covers two inboxes, ten rules and ten supplied knowledge-base articles. Premium covers three inboxes, fifteen routing rules, two agent roles and a recorded handover. You can order a listed package for its defined scope or use Discuss This Package for custom requirements. Third-party costs remain separate unless included in writing.
Provide supported help-desk account access, ticket categories, routing logic, agent roles, saved-reply text and knowledge-base content where applicable. Supply representative tickets for checking rules.
Ticket-history migration, licensing, writing knowledge content, operating the support team, 24/7 coverage and unlimited workflows are excluded. The packages are alternative scopes; features in Standard are not automatically included in Premium. Delivery estimates begin after agreed inputs and authorized access are accepted; revisions are limited to the included scope.
Review the package features or message our team to discuss a customized business system.
Service packages
Each package shows its listed scope and price. Order a suitable option directly, or use Discuss This Package to request a tailored solution. Extra requirements may affect the agreed quote and delivery.
$149
One help desk inbox, three routing rules and five saved replies. Includes 1 consolidated in-scope revision round. Estimated delivery: 3 days after accepted inputs and authorized access. Software subscriptions, provider usage and extended support are separate unless explicitly included.
$399
Two inboxes, ten rules and ten supplied knowledge-base articles. Includes 1 consolidated in-scope revision round. Estimated delivery: 5 days after accepted inputs and authorized access. Software subscriptions, provider usage and extended support are separate unless explicitly included.
$799
Three inboxes, fifteen rules, two agent roles and recorded handover. Includes 1 consolidated in-scope revision round. Estimated delivery: 8 days after accepted inputs and authorized access. Software subscriptions, provider usage and extended support are separate unless explicitly included.
Use the package details and service FAQs to check fit. Confirm anything unclear with Crevli before ordering.
Before you get started
Basic includes one inbox, three routing rules and five saved replies. Standard covers two inboxes, ten rules and ten supplied knowledge-base articles. Premium covers three inboxes, fifteen rules, two agent roles and a recorded handover.
The service lists Zendesk, Freshdesk, Intercom and Gorgias. Confirm the selected platform, plan and authorized access before purchase; the project must fit the supported features and agreed scope rather than assuming every platform works identically.
Content creation is excluded. Standard specifies supplied knowledge-base articles, so prepare approved article text. Also provide the reply wording and examples needed to define the routing and saved replies you want configured.
Share the intended inboxes, routing conditions, team responsibilities and representative ticket examples, with sensitive details removed. Premium includes two agent roles; any broader access model should be agreed before purchase.
Additional data migration and ongoing operations are excluded from the stated packages. This is a help-desk configuration project, not a staffed customer-support service. Platform licenses and provider usage are also separate.
The listed delivery periods are 3, 5 and 8 days for Basic, Standard and Premium after inputs and authorized access are accepted, including weekends and public holidays. Each includes one consolidated in-scope revision round; extra requirements need a change quote.
Not automatically. Standard emphasizes knowledge-base setup, while Premium emphasizes larger routing scope and agent roles. The included feature checklist defines exactly what you are ordering.
No. We configure the agreed support system; responding to incoming tickets or providing continuous support personnel is not included.
Need something different?
If the packages do not fit your requirements, start a conversation and we can scope the work with you.
Discuss a custom project© 2026 Crevli. All rights reserved. crevli.com
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