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Add an AI Knowledge Assistant to Your Website
Help website visitors find answers from your approved business information, with clear escalation to your team. Explore example scopes and discuss the right setup.
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About this service
What we will deliver
Help website visitors find relevant answers without searching through multiple pages. We set up a website AI assistant grounded in the approved FAQs and information you provide, with an agreed route to a human when needed.
What We Can Help With
Answer common questions using approved website FAQs and documents.
Guide visitors through a bounded set of conversation paths.
Capture contact enquiries where included in the agreed scope.
Escalate uncertain or out-of-scope requests to an approved destination.
How the Service Works
1. Review approved source content and website requirements.
2. Choose a suitable supported assistant platform and define its boundaries.
3. Configure knowledge, conversation paths and escalation.
4. Test agreed prompts, refine in scope and complete handover.
Explore Our Packages
Basic, Standard and Premium describe listed package scopes, features and prices. You can order a suitable package directly or message us to discuss a tailored solution. Additional requirements may affect the final scope, price and delivery.
What We'll Need
Clean, current and approved content.
Website access and an authorized escalation contact.
Relevant provider subscription and permissions where required.
Important Limitations
This is a knowledge-grounded assistant, not an unrestricted autonomous agent.
No guaranteed accuracy, regulated advice, unsupervised purchases or sensitive data ingestion.
Before you choose a package
Use the package details and service FAQs to check fit. Confirm anything unclear with Crevli before ordering.
- Scope and access: agree the outcome, required inputs, account permissions and exclusions. Never send passwords or secret API keys in chat.
- Software costs: confirm any subscriptions, hosting, licenses or usage charges separately. Do not assume these are included in the package price.
- Delivery and handover: confirm when the delivery period starts, how the work will be reviewed, and which files or access will be handed over.
- After delivery: check the included revisions and agree any additional fixes, support or maintenance in writing. Do not assume ongoing support is included.
Before you get started
Frequently asked questions
It is a website assistant grounded in supplied information, with human escalation. It is not an autonomous business agent: purchases, CRM writes, regulated advice and sensitive customer-data ingestion are excluded.
Basic covers up to 20 supplied question-answer pairs in one language and ten test prompts. Standard covers up to 30 clean pages, two conversation paths, contact capture and 25 test prompts. Premium covers up to 100 clean pages, three paths and 50 agreed test prompts.
Premium includes one read-only native integration, subject to the agreed scope. The build uses one provider, not every platform named in the service. Write actions such as changing CRM records are not included.
Provide approved FAQs or source content, your escalation contact, branding, a supported hosted-bot subscription and website access. Clear, current source information is essential; the service does not include an unlimited accuracy guarantee.
The service includes human escalation, and Basic explicitly includes an escalation link. Supply the correct contact or destination and agree how that route appears in the assistant. A handover route is not a promise of live human staffing.
Hosted-bot subscriptions and API usage are separate unless explicitly included in the proposal. Delivery starts after required inputs and access are accepted: Basic lists 3 days, Standard 6 and Premium 10, including weekends and public holidays. Revisions are limited to the selected package and agreed scope. Client-owned software plans, hosting, API usage, telephone or messaging charges, premium assets and licenses are paid separately unless the proposal explicitly includes them. New requirements need a change quote. Each revision round is one consolidated set of in-scope feedback. Defects against agreed acceptance criteria are corrected without consuming a revision round.
We can discuss maintenance, updating source information and additional features separately. The initial packages do not include unlimited support.
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